RV FEATURE

JAYCO FACTORY TOUR!

WARRANTY CLAIMS DOWN

During the tour, Jayco’ s manufacturing manager, Chris Ryan, spoke about how changes to the company’ s manufacturing processes had seen significant quality improvements.

Moving to a one-piece front, roof and rear section a few years ago – a fabrication process members of the media were able to witness first-hand, including yours truly – was but one piece of the puzzle when it came to quality improvements about water ingress, Chris Ryan said.

Jayco has also implemented water-testing protocols using its own on-site testing facilities.

But according to Ryan, the most impressive improvements occurred about a year ago when the company implemented in-house airpressure-testing of each caravan that rolls off the assembly line.

Jayco builds about 172 vans a week, or 9000 per year. While repair items per production line have been reduced by about 50 per cent per Jayco’ s efforts to apply downward pressure to warranty claims, the company has improved quality through the water testing.

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