TANGO FALLOUT
“ I paid what I thought was the remainder but when I got a call from Tango to say that I was $ 200 short , I apologised and transferred the $ 200 ,” Angela said . “ I was then told that someone would contact me in the next week to organise a hand-over . The week came and passed so we decided to call them to see what was going on . We were told that the factory was busy and that they would chase it up and get back to us .”
Two days passed without hearing from Tango . Eventually , Angela and her husband decided to visit the office to find out what was happening . When they arrived , they were told that the caravan was ready but they had to fix a problem with the paint . They asked if they could see the caravan and were told no . They were , however , promised a phone call the next day .
“ The next day came and we received an email saying that the salesperson we were dealing with had left the company and that another salesperson had taken over our account . On ringing Tango , we managed to speak to , we believe to be , the proprietor , as she identified herself as ‘ the head honcho ’, the person in charge .”
She promised to look into why they had not received their caravan and to get back to them that night .
“ The next day , when nobody from Tango rang , we rang again and got the same runaround , so we went to the office again . Once again , we were told that the caravan was ready and that the factory people had gone home , so they would ring us Monday morning .
Angela and Phil are still searching for their dream caravan but acknowledge it has been significantly delayed and will have to be cheaper .
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