LIES UPON LIES
A salesperson from Tango phoned in late May with some good news . Their chassis had arrived and their van was on the production line . Within two to four weeks , it would be ready . But Tango , you see , had an unusual company policy : in order to book a handover date , the Winters would have to pay the outstanding balance of their van . An invoice quickly landed in their inbox .
“ We promptly paid it as we just thought that ’ s what we were supposed to do ,” Ali said . “ We had no reason to question it , and we thought we had kind of a working relationship with the company . We received an email from that particular salesperson a week or two later stating that due to health reasons they would be leaving the company and our build would be looked after by another employee .
“ We were then basically ghosted . Every time I called or emailed for an update , I was told such-andsuch was in a meeting , they ’ ll call back in 30 minutes , that someone would look into it and get back to me , or just completely ignored .”
At that time , the Winters were spending a lot of money on shortterm rental accommodation . When the opportunity arose to sign a seven-week lease on a rental , they felt they had no choice but to take it – at that stage , they still had no idea when their van would be ready .
Eventually , that lease was up … and the Winters still had no answer from Tango on when their van – which they had already paid full price for – would be ready . They had no choice but to book another short-term rental .
One of the many pictures the Winters took during their travels with their Malibu .
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